CALLFASST INSIGHTS
The 2026 paradox: the human voice beats AI
The human voice has ceased to be an operating cost and has become a premium customer loyalty service. At CallFasst,...
The value of First Call Resolution (FCR)
If we had to choose a single metric to define the financial and operational health of a BPO project, we...
The Achilles’ Heel of Your Black Friday Campaign
Your customer service operation needs to be prepared for the success your marketing strategy worked so hard to generate.