Call Whispering and its impact in contact centers
Call whispering consists of using special software to create a dialogue between the supervisor and the agent.
Newest transformations in contact centers
Technology at the customer's service As customer demands and expectations continue to evolve, organizations have had to adapt themselves and...
How to win your customer’s heart in present days
Making a difference in 2023 for customer service Fallin' in love with your brand. Love is not only in the...
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