High-quality call center services especially for e-commerce.

Today, the digital e-commerce industry is experiencing exponential growth and, as a result, businesses are looking for ways to increase their market share and expand their customer base.

One way companies can do this is by using a call center. Customer service agents take live phone calls 24/7 from customers who have questions, complaints or need assistance shopping online.

This direct contact with customers is extremely beneficial for digital commerce companies as it gives them a way to interact with their customer base.

Benefits of hiring Contact Center Services

Automated campaigns

Automated campaigns are more economical. They can be auto-generated text messages, emails or audio for payment reminders.

Cost-efficient

Payment is based on the schedule you want and the staff you require.

Dedicated staff

The staff is dedicated exclusively to the client's campaign, specializing in information about your products and services.

Customized reports & software integrations

The service includes customized reports to monitor the success of the campaigns.

Security and confidentiality

CallFasst has the appropriate certifications to ensure information security.

Looking to outsource your Business Processes?

In terms of experience, operations size and versatility, CallFasst services are on par with the best international call centers.

If you are interested in BPO or looking for new service providers, contact us.

A perfect fit for your business

  • CallFasst can handle multiple languages, time zones and cultures. This means that people from all over the world can communicate with your digital business, increasing your market share and expanding your customer base.
  • A knowledgeable CallFasst agent answers questions and solves problems on the spot – You do not have to worry about handling or transferring calls because an agent will be there 24/7 ready to assist customers.
  • CallFasst agents can help boost sales by putting customers in touch with product specialists who provide extra information regarding products or how to use the product.
  • Our agents can follow up with customers who bought products online to provide excellent customer service – this may lead to higher retention rates, boosting your sales numbers.

Customer service that CallFasst offers is an integral part of the Ecommerce industry as people rely on their devices to complete daily tasks such as banking, bill paying and ordering groceries.


The standard protocol for providing support has repeatedly been shown to be ineffective in many industries including those that handle financial or healthcare data – two types of information that require extra protection.


Many companies have turned to CallFasst as an effective way to provide customer service and support. With 80-90 percent of calls now coming from outside the branch, many banks no longer employ tellers which makes outsourcing a valuable option.


There are many benefits of hiring a call center for the e-commerce Industry, compared with having customers communicated via email or live chat.

One such marketing strategy involves using a multichannel call center which can handle all aspects of customer service including winning back customers, retaining loyal customers, and generating new ones.

 

When an online business is looking for increasing sales, there are multiple channels that can be used to reach potential customers.

 

In the past decade, mobile apps have dramatically changed how people buy things. Many e-commerce companies use multichannel call centers such as CallFasst in order to provide support through a range of different communication platforms including social media, email, and text messaging as well as over the phone.

 

Furthermore, multichannel customer service enables a company’s employees to work from any location that they choose as long as they remain connected through laptops or smartphones.

Get to know our services

  • account engagement
  • activation
  • AI
  • alignment
  • associate productivity
  • billing and accounts receivable
  • brand involvement
  • business reengineering
  • chat
  • chatbots
  • credit card processing
  • cross-selling and up-selling scripts during checkout
  • data capture
  • document processing
  • document scanning & imaging
  • document storage & retrieval
  • email
  • engage customers
  • exchange/returns management
  • finance & accounting services
  • freight processing services
  • help desk
  • high touch customer support
  • IVR
  • loyalty program account management
  • omnichannel orchestration
  • online purchase
  • order taking and processing
  • post-sale support
  • product and order fulfillment
  • product information
  • rates
  • reinforce customer loyalty
  • resolve issues
  • return status
  • returns/exchanges
  • sales
  • social media
  • special services support
  • store credit card information for 30 days
  • up-selling

Meet all the services that can help you boost your business, we focus on the success of your campaigns and improve your services. You will have a better contact with your customers, contact us today to learn more about it.

Our specialists will feel like a true extension of your company.

Your customers become our customers, and we will provide them with the professionalism, dedication and knowledge they would expect of you.

Our team take your very own training course and are ready to pass the knowledge to future recruits.