We offer specialized solutions for companies in the financial and banking sector.
Benefits of hiring Contact Center Services
Automated campaigns
Automated campaigns are more economical. They can be auto-generated text messages, emails or audio for payment reminders.
Cost-efficient
Payment is based on the schedule you want and the staff you require.
Dedicated staff
The staff is dedicated exclusively to the client's campaign, specializing in information about your products and services.
Customized reports
The service includes customized reports to monitor the success of the campaigns.
Security and confidentiality
CallFasst has the appropriate certifications to ensure information security.
Looking to outsource your Call Center Services?
In terms of experience, operations size and versatility, CallFasst services are on par with the best international call centers.
If you are interested in outsourcing your BPO or looking for new service providers, contact us.
Clear communication and cost reduction
Clear communication with your customers will allow information to pass through high-tech channels, channels that CallFasst uses to contact your customers and keep the communication channel open with them.
CallFasst's promise to any company in the financial and banking sector is to offer a close and clear connection with the customer through our technological resources, which also reduce the waiting time for responses to users.
Undoubtedly, one of the benefits of having a Contact Center like CallFasst, which offers specialized services for the financial industry, is that it will allow you to reduce your costs considerably. All this without sacrificing customer satisfaction and service.
CallFasst connects your customers reducing response time and obtaining a higher satisfaction, everywhere you look, you will obtain success hiring a contact center like CallFasst for your industry.
We keep you ahead of the competition
For any financial or banking institution it is important to stay one step ahead of the competition. We know this at CallFasst, for that reason, we offer you resources and tools that will always keep you ahead. Our services are flexible solutions to make your company grow and, of course, reduce your costs considerably.
Specialized solutions with highly qualified personnel
As experts in offering customer service, technical support, collections and telemarketing, it is very important for us to let you know that our 22 years of experience have specialized our services by directing them to the financial and banking industry. This allows us to safeguard the privacy of the data that this kind of industries handle, that is, we comply with the privacy regulations required by this sector.
Multichannel & Bilingual Services
We have multichannel services, so your customers can have a personalized and updated shopping or customer service experience regardless of the communication channel they use. Our channels can be integrated with each other to offer maximum fluency and consistency.
Our staff speaks Spanish and English. No matter the market you want to reach, with us, it is possible. We have highly qualified personnel ready to serve your users in their own language 24/7. This way we cover the schedules you require. Our services currently reach North America, Central America, Latin America and Europe.
Services that will exceed your expectations
- 24/7 compliance hotline
- Answer in-depth questions from customers about operations
- Application processing
- Appointment setting
- Card enhancement programs
- Claims processing
- Client inquiries
- Client retention
- Completing pre-qualification paperwork
- Connect customers on a more personalized level
- Connect customers to right financial resources within institutions
- Conversational messaging
- Customer service
- Customized live answering service for mortgage brokers
- Data capture
- Document storage & retrieval
- Handle data and customer privacy processes
- Customer satisfaction increasement
- Increase scalability
- Inquiries
- Regulation changes
- Reservation confirmation
- Streamline operational processes
- Transfer calls directly
- Transmit information
- Update clients on important matters
- Digital mailroom
- Interactive voice response
- Technical service support
- Troubleshooting online transactions
- Access account balances
- Accounts payable
- Banks and accounting firms
- Billing support
- Engagement & bottom-line revenue
- Receivable & accounting functions
- Repayment options
- Credit card acquisitions
- Credit card loyalty campaigns
- Cross-selling
- Customer retention
- Insurance sales
- Lead capture and bringing on new clients
- Lead qualification
- Marketing programs
- New product launch
- Sales support
- Surveys
As you can see, our contact center services specialize in the banking and financial industry, request a quote today, leave the direction of your campaigns and customer care services in expert hands. Contact us and learn more about our services.
Our specialists will feel like a true extension of your company.
Your customers become our customers, and we will provide them with the professionalism, dedication and knowledge they would expect of you.
Our team take your very own training course and are ready to pass the knowledge to future recruits.