Increase income, decrease costs, and gain more consumers by utilizing contact center consulting solutions. That is the goal of obtaining contact center technologies for your firm. If you want to make your client service operations even more successful, you'll need a specialist partner to help you accomplish any objective you set.
As one of the top Mexican contact center service provider, we provide services for a wide range of industries, including marketing, sales and customer support. Our aim is straightforward: to give our clients with the highest-quality client service through innovative technology, advanced education, and excellent management.
CallFasst is known as one of Mexico's finest contact center consulting companies for delivering high-quality customer service, collection and telemarketing programs, and technical support services, with a reputation for providing unrivaled quality, professionalism and results.
Our approach to work is based on openness and flexibility, in order to fulfill our customer's high standards. Our team is dedicated to deliver high quality, customer-centric services.
As a contact center consultant, you probably need information to get in touch at the right time and the appropriate format throughout your consumer's lifecycle. For example, your client may want information regarding product problems but only if they are still within warranty. Or if they have moved, you can now deliver the service offer to them by mail instead of email. We deliver the best customer care depending on your own established programs and expand them to increase your customers´ satisfaction rates.
As a contact center consulting firm, we provide customized technical support and advice, client follow-up, and information modules. We provide unique solutions and expert advice on how to use your products or services. Solutions are developed to give customized technical assistance and advice on how to operate, preventative maintenance, and repair your products as well as informational modules to improve your window of attention.
We guarantee more served and satisfied customers, to provide real solutions on each call -always with the best assistance- and offer the best resolution in the shortest time.
We provide a full-service debt relief program that helps you reduce your past-due portfolio by maintaining your client database and charging according to results. You can expect to enjoy new revenue and improved client relations while we take over the burden of difficult portfolios while maintaining client satisfaction.
As a contact center consulting company, we work with you to develop a month-by-month plan that can be blended with your debt relief pros and debt relief services. We tailor the service plan you need and deliver it at a price that works for your business. You can expect continued communication on an ongoing basis as we collect your recovery accounts.
Every call is a valuable connection thanks to our telemarketing services. Brand awareness is reinforced and created by valuable connections. We provide you with the opportunity to inform people about your product or service while also establishing yourself as an industry expert. We're sending out our best team of highly trained specialists to serve you with excellence.
Specific contact center consulting programs for our clients in the Banking & Financial industry:
Contact center solutions for our Telecom clients:
Premium services for companies in the Travel & Hospitality industry:
CallFasst's multichannel solutions enable us to contact consumers on various channels, including phone, email, text messaging, and social media. We pride ourselves on being the premier multichannel marketing company for business-to-consumer companies in Mexico. Our suite of services includes email marketing, SMS text messaging, social media integration and product recalls.
Voice Call Support
Email
SMS Communication
Chat Support
Social Media
Automated campaigns
Using leading information and communication technologies, we offer effectively contact center operations for medium and large corporations, national and international organizations, fostering a strong connection with clients who require timely response, conserving resources or our environment, while also promoting social responsibility.
The contact center consulting firm is equipped with the most advanced technologies in terms of call analysis, interaction with clients and team management. These, coupled with a state-of-the-art infrastructure, contribute to the efficiency and quality offered by our services.
CallFasst can help you in your daily operations while saving budget.
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