outsourcing contact center outsourcing contact center

An outsourcing contact center with friendly, trained staff.

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By delivering certified telemarketing, technical support, and inbound call center services to meet your consumer communication management objectives, our outsourcing contact center can assist you to strengthen the relationship with your customers We offer customer support and personalized services such as order taking, appointment scheduling, counseling, or voice broadcast.

We consider not only the quantity of calls, but also the quality of the conversations and client satisfaction. CallFasst offers low-cost, high-quality solutions for all your customer support, market research, assist desk, and telemarketing requirements.

BPO in contact center solutions

We support our heavy industry expertise with verified recruiting, hiring, education, and best-in-class techniques in the contact center BPO industry of today. What we excel at is offering expert inbound and outbound call center services, as well as customer contact management to business enterprises.

CallFasst is recognized for providing high-quality, professional, and successful outsourcing contact center services. We've worked with a wide range of both consumer and business telecommunication systems.

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THIS IS CALLFASST

CUSTOMER SERVICES

Customer relationship management is an important element of every business's marketing strategy. CRM is a must-have for any firm that wishes to establish contact with its customers. We provide the most expert inbound call center services and client technical assistance as one of the top outsourcing contact center firms in North America.

  • Accounts receivable
  • Clarifications and questions
  • Human resource development
  • Registration and cancellation services
  • Sales
  • Virtual campaigns

TECHNICAL SUPPORT

Our outsourcing contact center solutions are designed to offer customized technical assistance and guidance, as well as follow-up of concerns with your clients and information modules.

  • Give a genuine answer on each call
  • Increase the attention window of your clients
  • Reduce abandoned calls
  • Respond to the greatest number of customers during working hours
  • Short-time resolutions

COLLECTION

We employ methods that are suited to the many scenarios in order to help our clients get back on their feet while preserving their relationships. Our services are ideal for any stage of debt your client is facing.

Every client is unique, with distinct demands and obstacles. That's why we employ a range of strategies while recovering a portfolio so that we can adapt the approach to the specific circumstances.

  1. Preventive collection by e-mail, SMS and virtual calls
  2. Past-due accounts recovery

TELEMARKETING PROGRAMS

We offer the finest telemarketing contact center service in North America, with a team of professional operators, account representatives, and program managers who use the latest call center technology and management software. CallFasst has a staff of live operators, account representatives, and program managers who take calls and offer the best assistance.

Our company's success is based on our ability to interact with your consumers and give them the greatest customer service possible. We are able to provide you with a comprehensive program that will assist you to improve your client satisfaction ratings, increase sales, and lower costs due to our cutting-edge technology and call center solutions.

  • Credit Card Selling
  • Insurances
  • Product promotions
  • Services
  • Up-sell and/or cross-sell

A solution to every specific industry.

We service a wide range of industries, like banking and financial companies. We develop personalized programs to help them with credit card acquisitions, credit card loyalty campaigns, card enhancement programs, customer service, financial services surveys and insurance sales.

For the travel & hospitality industry, we offer a variety of services like prompt reservations, matches between individual preferences and availability, secure reservations, process payments, update existing reservations and handle cancelations.

Companies dedicated to publicity may need assistance on establishing brands´ first awareness, ongoing customer support, product recall support, market surveys, data collection, lead generation, order processing and customer retention.

TOURISM
TOURISM
TELECOMMUNICATIONS
TELECOMMUNICATIONS
IT
IT
MARKETING
MEDIA & MARKETING
FINANCIAL SERVICES
FINANCIAL SERVICES
E-COMMERCE
E-COMMERCE
MUSIC
MUSIC
AIRLINES
AIRLINES
AUTOMOTIVE
AUTOMOTIVE
GEOLOCATION
GEOLOCATION

Multichannel Support

We provide our clients with the greatest contact center services through all of our communication platforms. Nothing is more essential than client satisfaction; CallFasst understands that nothing is more important than reaching your customers through interactive media.

  • people Voice Call Support
  • phone Email
  • sms SMS Communication
  • chat Chat Support
  • social media Social Media
  • sms Automated campaigns
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CallFasst goes above when it comes to client service because we are the most practical alternative on the market. We take care of any problem as quickly and effectively as possible. With just a description of your firm, we'll see what we can do with our outsourcing contact center solutions based on your desired service.

Allow us to assist with your client's demands, whether it's a minor disruption, a misunderstanding, or the after-effects of an unhappy event. Give us the specifics of what you require, since our services can be fully tailored to fit your specific needs.

CallFasst can help you in your daily operations while saving budget.

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