bpo contact center bpo contact center

A BPO contact center for an efficient customer service.

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Call centers and other telemarketing firms don't provide personalized services such as order taking, appointment scheduling, counseling, or voice broadcast. Our BPO contact center can help you meet your customer communication management goals by providing certified telemarketing, technical support, and inbound call center services.

We think not only about quantity, but also about call quality and customer happiness. CallFasst provides low-cost high-quality resources for all your customer service, market research, assist desk, and telemarketing needs.

The best quality in BPO contact centers

We back our heavy industry expertise with proven recruiting, hiring, education, and top-quality procedures in the BPO contact center sector today. What we do best is provide professional inbound call center services and customer contact management to business organizations.

CallFasst is well known for delivering outstanding quality, professionalism, and outcomes in the call center services outsourcing business. We have worked with a variety of both consumer and business telecommunication systems.

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THIS IS CALLFASST

CUSTOMER SERVICES

Any business that wishes to establish contact with its consumers needs customer relationship management. As one of the best BPO contact center companies in North America, we provide the greatest certified inbound call center services and client technical support.

  • Customer service training
  • Human resource development
  • Marketing
  • Professional development
  • Performance management
  • Sales

TECHNICAL SUPPORT

Our BPO contact center solutions are built to give personalized technical assistance and advice, as well as follow-up of issues with your clients and information modules.

  1. Resolutions in the shortest time
  2. We expect our collaboration to respond to the greatest number of customers during working hours
  3. We increase the attention window of your clients; more served and pleased consumers in the hours agreed upon by our clients
  4. We reduce abandoned calls
  5. We work to give a genuine answer on each call, and we always provide the greatest assistance possible

COLLECTION

We employ techniques that are customized to the many scenarios in order to obtain portfolio recovery without jeopardizing the client relationship. Our services are ideal for any stage of debt your consumer is experiencing.

Every consumer is different, with unique needs and challenges. That’s why we use a variety of techniques when working to recover a portfolio, so that we can match the approach to the specific situation.

  • Past-due accounts recovery
  • Preventive collection by e-mail, SMS or virtual calls

TELEMARKETING PROGRAMS

We provide the best telemarketing contact center service in North America; you get a team of experienced people, each with state-of-the-art call center equipment and management software. CallFasst has a dedicated staff of live operators, account representatives, and program managers who take calls and connect Interactive voice response.

The key to our success is the ability to connect with your customers and provide them with the best customer service possible. Through our advanced technology and call center solutions, we are able to offer you a complete package that will help improve your customer satisfaction rates, increase sales, and reduce costs.

  • Product launch and promotions
  • Credit Card Selling
  • Insurances
  • Services
  • Up-sell and/or cross-sell

A solution to every specific industry.

We service a wide range of industries, including healthcare, manufacturing, technology, publishing, retail, finance, travel and E-commerce. We offer a BPO contact center service that can help you develop successful marketing and customer service programs; hiring CallFasst´s certified inbound call center services is one of the finest service choices to boost your firm's income.

For the travel & hospitality industry, we offer a variety of services like an off-site receptionist, book rooms, encourage customers to purchase additional amenities, full-service booking, payment processing capabilities, transmit guests and transaction information.

Healthcare related customers find useful programs for addiction recovery, chiropractic, dental, hospice, mental health, optometrists, physicians, primary care, veterinary, appointment scheduling services to doctors, patient calls and emergency hotlines.

TOURISM
TOURISM
TELECOMMUNICATIONS
TELECOMMUNICATIONS
IT
IT
MARKETING
MEDIA & MARKETING
FINANCIAL SERVICES
FINANCIAL SERVICES
E-COMMERCE
E-COMMERCE
MUSIC
MUSIC
AIRLINES
AIRLINES
AUTOMOTIVE
AUTOMOTIVE
GEOLOCATION
GEOLOCATION

Multichannel Support

We provide the finest customer service and call center services through our various communication channels to both of our clients and your consumers. Don't squander time and money on things that aren't important; instead, focus on giving your customers the best BPO contact center service. CallFasst understands that nothing is more vital than client satisfaction.

  • people Voice Call Support
  • phone Email
  • sms SMS Communication
  • chat Chat Support
  • social media Social Media
  • sms Automated campaigns
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CallFasst takes client care to the next level because we are your most suitable alternative on the market. In this scenario, we solve any issue with the speed and efficiency that is required. Describe your company and give us a general idea of your needs; we'll see what we can do for you with our contact center outsourcing solutions.

Let us handle your client's needs, whether it is a simple distraction, a misunderstanding, or the aftermath of an unhappy occurrence. We will help you with your contact center outsourcing needs - call us or send an email for a free quote! Just give us the details of what you need to be done because our services are fully customizable to match your needs.

CallFasst can help you in your daily operations while saving budget.

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