Highly trained staff, modern facilities and comprehensive services make our contact center your best choice for fulfilling your company´s needs for international customer services.
CallFasst can offer perfect solutions for global and domestic companies providing full satisfaction to clients and customers in professional contact center services.
The best human capital without a great investment impact, working for your own interests. We can offer 1,700 positions in 3 main contact centers located strategically in Mexico. Our staff has over 4 million interactions with customers every month with 2,100 telephone lines and the best communication technology.
Our premium service includes continuous improvement in technology and the best quality of the contact center services. Our request managers follow up all the staff interactions in a timely basis to assure the best possible service for our customers.
Friendly bilingual contact center professionals offer you the following services:
Personalized technical support with the same quality and professionalism YOU provide to your customers. Our contact center offers advice, follow ups and information modules for demanding customers.
The rise of customer debt is something that has been happening to you? Every business owner knows the sting of having a client who owes you money, even if it's just $25. Reduce your customers´ debt by applying our past-due accounts recovery programs.
Our debt collection services are designed to recover your past-due accounts as quickly and efficiently as possible. We have a team of experienced professionals who will work diligently to recover your funds.
At CallFasst, we are experts in telemarketing services. We take into account that nobody wants to be bothered by some inconveniences linked with these types of programs. That's why we optimize the management of all kinds of warranties so you can keep your customers satisfied. Then you can focus on other aspects of your business.
If your company belongs to the financial industry, we offer specialized programs to increase your customer satisfaction, engagement & bottom-line revenue. We connect customers on a more personalized level and refer customers to right financial resources within institutions on your behalf. Our security programs enable us to handle data and customer privacy processes with extreme attention.
Businesses in the Telecom industry rely on existing customers, yet sometimes they fail to retain them at acceptable rates. This creates a lot of wasted marketing budget; enterprises do not need to spend nearly as much money retaining their current ones if they rely on contact centers to inform customers about services such as:
As a valued customer of CallFasst, we want to make sure that your customers receive the best support experience possible. We value your feedback and would like to ensure that you are completely satisfied with every interaction with our organization.
We offer the coverage you need in communication —phone calls, emails, chats or SMS and social media messages—.
Voice Call Support
Email
SMS Communication
Chat Support
Social Media
Automated campaigns
CallFasst is Mexico's leading provider of customer experience outsourcing solutions. We focus on multi-channel support and we don't just talk about it, we live it every day.
Over the course of more than 22 years we have evolved from a contact center to a Customer Experience Center. This means that everything we do is centered around one goal: to offer the best care to your customers. This will enhance your company's reputation and enable you to continue developing high quality business.
There are a lot of companies out there that make promises, yet fail to deliver on those promises. That's why at CallFasst we want you to know that our support team is here for you as part of our commitment as your hosting provider. We offer support 24/7 all year long with an outstanding response time of each call, message or e-mail.
CallFasst can help you in your daily operations while saving budget.
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